What we keep, and why.

Browsing the website

Our pages are served by Cloudflare, which processes visitor IP addresses to deliver them and to protect against abuse. We count visits with Cloudflare Web Analytics, which sets no cookies and does not identify you, and we run no advertising trackers.

The optional door finder in the studio sends the one photo you choose to a machine-learning service to locate the door in it. The photo is used only to answer that request and is not stored by us.

Orders

When you buy, we keep your name, delivery address, email address, what you ordered and what you paid, so we can ship it, answer questions about it and keep the records a business must keep.

Payment is handled by Stripe. Your card number, wallet details and authentication go directly to Stripe and never reach our servers. Stripe may set cookies during the payment step to prevent fraud; its handling of your data is described in Stripe's privacy policy. Your receipt is emailed by Stripe, and your shipping notice comes from our own mailbox.

Messages and letters

A message sent through the contact page is stored with your name and email so we can reply. If you join our letters, we keep your email until you ask us to stop, and we send nothing else.

Your choices

Ask for a copy of what we hold about you, or for it to be deleted, through the contact page. Order records needed for tax and accounting are kept for as long as the law requires.

Children

Our products are not directed at children under 13, and we knowingly collect no data from them.

Changes

If this page changes, the date at the top changes with it.